We’re here to help. Get in touch or find answers below.
| Issue Type | Priority | Response Time |
|---|---|---|
| Platform down / widget not loading | Critical | Within 4 hours |
| OAuth integration failure / bookings not syncing | High | Within 1 business day |
| HubSpot or Zoom data not appearing correctly | High | Within 1 business day |
| Configuration questions, feature requests | Standard | Within 2 business days |
Business hours: Monday–Friday, 9:00 AM – 5:30 PM AEDT/AEST (Sydney, Australia)
Log into your admin portal, navigate to Integrations, and click “Connect Zoom”. Aijency requires the meeting:write:meeting scope to create meetings on your behalf.
In the admin portal, go to Integrations and click “Connect HubSpot”. Aijency will create contacts, log conversation notes, and create deals when a meeting is booked.
Ensure your Google Calendar integration is connected and that the prospect provided a valid email address during the conversation.
Go to Integrations in your admin portal and click “Disconnect” next to the relevant provider.
Add a single script tag to your website’s HTML, available in your admin portal under Widget Settings.
Email info@aijency.ai with your account details. We will action this within 30 days per our Privacy Policy.
Email us at info@aijency.ai and include your Tenant ID along with a description of the issue.